teviPrivacy Policy
This page describes what we collect when you use tevi and how we keep that data protected. We at tevi take your privacy seriously. When you create an account, fund it via QRIS, e-wallet, mobile banking, local payment, or online payment, or play on our live-dealer tables and sportsbook, we collect certain information to verify your identity, process payments, and deliver our service securely.
Our privacy commitments are straightforward: we collect only what we need, we protect it with industry-standard encryption, and we do not sell your data to third parties. We may share information with payment processors, fraud-detection services, and legal authorities where required by law. This policy explains exactly what we collect, how we use it, and what rights you have over your data on tevi.
If you have questions about how we handle your information, or if you wish to request access to, correct, or delete your data, our support team can assist you. We operate under jurisdiction-restricted access, meaning our services are available only where local law permits. Your use of tevi implies your acceptance of this privacy policy.
What Data We Collect on tevi
We collect data in several categories when you use tevi. First, we collect account information: your phone number, email address, full name, date of birth, and residential address. We use this to verify your identity, comply with anti-money-laundering regulations, and ensure you are of legal age to use our service in your jurisdiction.
Second, we collect payment information. When you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and payment method. We do not store your full bank account number or credit card details—payment processors handle that securely on their own servers. We retain transaction records for accounting and fraud prevention.
Third, we collect gameplay data. Every bet you place, every hand you play on our live-dealer tables, every spin on our slots, and every sportsbook wager is logged with a timestamp and outcome. We use this data to settle your account, calculate your balance, and detect unusual patterns that might indicate fraud or account compromise.
Fourth, we collect communication data. If you contact our support team via chat, email, or phone, we record your messages and our responses. We use these records to resolve your issue, improve our support process, and train our team.
How we use your data on tevi
We use your data for five main purposes. First, to verify your identity and comply with anti-money-laundering and know-your-customer regulations. Second, to process your deposits and withdrawals securely. Third, to deliver our service—running live-dealer tables, settling bets, calculating your balance, and streaming games to your phone. Fourth, to detect and prevent fraud, account takeover, and money laundering. Fifth, to improve our platform by analyzing gameplay patterns, identifying technical issues, and understanding which games and features are most popular.
We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your gameplay history with other players or the public. Your data remains private to you and tevi.
Third-party processors and data location
We work with third-party service providers to deliver tevi. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners) handle your payment information on their own secure servers. Our fraud-detection service analyzes your transactions to flag suspicious activity. Our live-dealer studios (in multiple countries) stream video to your phone. Our cloud hosting provider stores our servers, which may be located outside Indonesia.
We require all third-party processors to sign data-protection agreements and maintain security standards equivalent to our own. However, we cannot guarantee that data stored outside your jurisdiction will receive the same legal protections as data stored within Indonesia. By using tevi, you acknowledge this risk.
We at tevi protect your data with encryption, secure servers, and strict access controls. Your privacy is not negotiable—we collect only what we need, and we never sell your information.
Your Rights and Our Commitments on tevi
You have the right to access, correct, and delete your data on tevi. If you wish to review what information we hold about you, request a correction, or ask us to delete your account and associated data, contact our support team. We will respond to your request within 30 days. Note that we may retain some data (such as transaction records) for legal or accounting purposes even after account deletion.
We use cookies and similar tracking technologies on tevi to remember your login, track your session, and analyze how you use our platform. Most browsers allow you to disable cookies, though doing so may limit your ability to use tevi. We do not use cookies to track you across other websites.
Our commitment to you: we encrypt all data in transit and at rest, we limit access to your data to authorized tevi staff, we conduct regular security audits, and we notify you immediately if we discover a data breach. We do not share your data with law enforcement unless required by a valid legal order. We do not use your data for automated decision-making or profiling.
Data retention and account closure on tevi
We retain your account data for as long as your account is active. If you close your account, we delete most personal information within 90 days, though we may retain transaction records for up to seven years to comply with financial regulations. If you request account deletion, we will remove your gameplay history, payment methods, and contact information, but we cannot delete records that are required by law.
If you have a dispute with tevi or if we suspect fraud, we may retain your data longer to investigate and resolve the issue. We will inform you if we do so.
Contact us about privacy on tevi
If you have questions about this privacy policy, wish to exercise your rights, or believe we have mishandled your data, contact our support team. We speak English and operate 24/7. You can reach us via in-app chat, email, or phone. We will respond to privacy inquiries within 14 days.
We at tevi reserve the right to update this privacy policy at any time. We will notify you of material changes via email or in-app notification. Your continued use of tevi after such changes constitutes your acceptance of the updated policy. This policy was last updated in the current year and reflects our current practices.
Our service is available only where local law permits. Users are responsible for verifying that their access and use of tevi comply with their jurisdiction's privacy and data-protection laws. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and have privacy concerns specific to your region, our support team can provide guidance.