tevi Casino & Sportsbook FAQ

Users reach out to us at tevi with questions spanning account setup, payment methods, game rules, security practices, and how to navigate our live-dealer studios, sportsbook, and slot games. Each category touches on a different part of the platform experience — from opening your first account through depositing via DANA or e-wallet, placing wagers on Liga 1 or Piala AFF, and withdrawing your funds.

This FAQ resolves the most common inquiries we receive. Our answers cover account registration and verification, deposit and withdrawal processes using Indonesian payment methods, our game range including live blackjack and roulette, and our commitment to your account security and data privacy. If your question is not answered here, our support team is available 24/7 via in-app chat, email, or phone.

Before you create an account or fund your balance, please also review our terms and conditions and our legal noticeThese pages set out the rules governing your use of tevi, our jurisdiction-restricted service model, and your responsibilities as a user. Our legal notice in particular explains that we do not offer our services in jurisdictions where online gaming is prohibited by law.

Topics covered in this FAQ

Frequently asked questions on tevi

Account and registration

No. We at tevi allow only one account per person. If you try to open multiple accounts using the same email, phone number, payment method, or device, we will detect this and suspend all linked accounts. Our system uses advanced verification to prevent duplicate registrations. If you have forgotten your password or locked yourself out of your original account, contact our support team to recover access rather than creating a new account. Multiple accounts violate our terms of service and may result in forfeiture of balances.

Our KYC (Know Your Customer) verification process requires a government-issued ID — typically your national ID card (KTP), passport, or driver's license. We also ask for proof of address, such as a recent utility bill or bank statement, and a selfie holding your ID document. Some users may be asked for additional verification depending on their account activity or payment history. Our team reviews these documents and typically confirms or requests corrections within 24 hours. This verification protects both you and tevi by ensuring accounts are opened by genuine users in supported jurisdictions.

If you forget your password, visit the login page and click the "Forgot password?" link. Enter your email or username, and we will send you a password-reset link to your registered email address. Click the link and create a new password. The reset link is valid for a few hours. If you do not receive an email, check your spam folder or contact our support team. For security, we never send passwords via email or chat; we only send reset links that you use to create a new password yourself.

Payments and transactions

Yes. We at tevi accept deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank transfers. When you choose a bank transfer method during deposit, we provide you with a unique account number and reference code. You transfer funds to that account from your own bank app or branch, and we receive and credit your account within a short time. For withdrawals, you provide your own bank details and we process your request to your chosen bank account. We do not store your full bank details; we use them only for that withdrawal. Bank transfers are one option among many — you can also use online payment, e-wallet, mobile banking, local payment, and online payment for faster processing.

Log in to your tevi account, navigate to the Deposit section, and choose your preferred payment method. We support e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers from local payment, online payment, e-wallet, mobile banking. Select your method, enter the amount, and complete the payment in your payment app or browser. Once confirmed, the funds appear in your tevi balance within seconds for e-wallets or a few hours for bank transfers. Each payment method has its own minimum and maximum limits. Keep a record of your transaction ID in case you need to follow up with support.

When you request a withdrawal from tevi, our team reviews your request to verify your account status and ensure compliance with our terms. The review typically takes several hours. Once approved, the funds are sent to your chosen payment method — e-wallets like local payment and online payment often receive funds within minutes, while bank transfers may take a few hours depending on your bank's processing schedule. During peak times or holidays like Idul Fitri or Idul Adha, processing may take longer. You can track the status of your withdrawal in your account history. If your withdrawal is delayed unexpectedly, contact our support team with your transaction ID.

Promotion codes are typically entered during account registration or in the Promotions section of your tevi account after login. Look for a field labeled "Promo code" or "Bonus code" on the registration form or in your account settings. Enter the code exactly as provided — codes are case-sensitive. Once submitted, the promotion is applied to your account if you meet the eligibility requirements. You can view active promotions and their terms in the Promotions tab. If a code does not work, check that you have entered it correctly and that it has not expired. Our support team can clarify promotion eligibility if you have questions.

Games and markets

Our tevi sportsbook covers major football leagues and tournaments worldwide. We list Liga 1 (Indonesian football), Piala Indonesia, and Piala AFF (Southeast Asian championships). We also offer markets on the Champions League, Premier League, La Liga, Serie A, and Bundesliga. Our coverage extends to international fixtures and qualifiers. Beyond football, we feature markets on MotoGP, badminton, and other popular sports. During tournament season — such as Piala AFF in December or Idul Fitri holidays when regional leagues are busy — we expand our market selection. Visit the Sportsbook section in your tevi account to see today's fixtures and available markets.

We at tevi operate live-dealer studios featuring professional dealers and multi-camera streams. Our games include blackjack, roulette, baccarat, and Dragon Tiger. Each studio is hosted from professional broadcast facilities and streamed in real time to your phone or desktop. You can see the dealer, chat with other players, and make decisions just as you would at a physical table. Our streams are optimized for mobile devices and work on low-data connections. Games run continuously throughout the day, and you can join or leave at any time. Select the Live Casino section in your tevi account to browse available tables and their betting limits.

Our tevi slot library includes popular titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game features unique themes, bonus rounds, and payout structures. Slot games are available on both desktop and mobile, and they load quickly on phones with standard internet speed. You control your stake, spin frequency, and auto-play settings. Each game displays its return-to-player (RTP) percentage and rules within the game interface. Try any game for free using demo mode, or play for real using funds from your tevi account. New slot titles are added regularly — check the Slots section to see the latest releases.

Yes. We at tevi offer esports markets covering Mobile Legends, Free Fire, and PUBG Mobile. These are popular competitive titles in Southeast Asia, and our markets track tournaments, leagues, and match outcomes. You can view upcoming fixtures, historical results, and available betting options in the Esports section of our sportsbook. Markets are added during tournament seasons and major regional competitions. Our team monitors live match updates to ensure accurate settlement of wagers. If you are new to esports betting, our support team can explain how match formats and tournament structures work.

Security and data

To request deletion of your personal data, contact our support team and state your request clearly. We will ask you to verify your identity and explain which data you wish to have deleted. Some data — such as transaction records required by law or anti-money-laundering compliance — may not be deletable, but we will explain this. We process deletion requests within a reasonable timeframe and send you confirmation once complete. You can also download a copy of your data before requesting deletion. Our privacy policy details which data we retain and for how long. Contact our team for specific questions about your data.

Our tevi support team offers live chat 24 hours a day, 7 days a week. You can reach us through the in-app chat widget, by email, or by phone. Our team speaks English and responds to messages throughout the day and night, including weekends and holidays such as Idul Adha and Imlek. Response times vary depending on how busy our team is, but we aim to reply within a few minutes during peak hours and faster during quieter times. If you contact us outside typical business hours, you will receive a message confirming that we have received your inquiry and will respond as soon as possible.

We at tevi use industry-standard encryption to protect your login credentials and payment information. Your password is never stored in plain text. We employ fraud detection to spot unusual account activity, and we require KYC verification to confirm your identity. We recommend you use a strong, unique password and never share it. Enable any optional security features such as two-factor authentication if available. Be wary of phishing emails or fake links — tevi will never ask for your password or full card details via email. If you suspect unauthorized access to your account, change your password immediately and contact our support team.
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